Monday, June 4, 2012

Julep Nail Polish Brush Replacements

After the not-so-great brushes with some of the nail polishes that arrived in Julep's boxes for the month of May, I emailed them in regards to it and while their customer service was a bit slower than usual to reply (probably due to a high volume of subscribers inquiring about them), Julep was AWESOME in regards to fixing the problem!

As you can see, the product is wrapped in protective plastic bubble wrap and the box is full of purple crinkled paper strips. Even though the brush replacements were sent to resolve the nail polish brush issue, Julep still totally took their time to package it up all pretty. I love how they take the little extra effort with the presentation of their products!

Here are the replacement brushes! So pretty, perfect and NOT wonky/pouffy! Though they do have to be broken in a bit. One of them is so stiff and inflexible still, that it hurts and feels like it could cut skin when you feel the bristles. Beggars can't be choosers though. I'm just glad that Julep handled the problem. They knew there was a problem, acknowledged it and found a solution that works out well for everyone. Yay!

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